How Legal access works in Indonesia
Our Legal position starts with your location and account details. Access depends on local law, so we may ask for phone verification and additional identity information before account access or a wallet-related request is completed. We use the details you submit to match account activity with
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payment references, including DANA, OVO, GoPay, QRIS, bank transfer and virtual account records. A payment name alone does not change the account holder attached to the transaction. Where local law permits, we keep the policy available from the account area and may restrict an action while
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a legal, security or payment check is open. Contact us when a record looks incorrect, and include the transaction reference without sending your password.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.